Customer Experience Specialist (Finnish Speaking) - Gambling jobs in Malta - April 2021

Customer Experience Specialist (Finnish Speaking)

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
EMPLOYER INDUSTRY: iGaming & Casinos
Stech Technology (Stech European Entertainment Limited) in Malta is looking to recruit a Customer Experience Specialist (Finnish Speaking) to join their team on a full-time basis. 

An exciting opportunity to join our world-class Customer Experience team! Do you speak Finnish? Are you passionate about ensuring customer success? Do you love spending your time helping customers? Then this role is for you!

About Us:
We are a team of highly motivated and multi-talented people, driven by a solutions-driven culture of accountability and innovation. Imagine being the Marketing, Customer Services, Payments, AML, and Responsible Gambling team all in one person! We are turning the customer services industry in igaming on its head! Our frontline Customer Experience Specialists are our first-line support with a difference. They are empowered to make a decision that offers our customers a resolution to any range of enquiries, from promotions and products to payments, fraud prevention, and responsible gambling. As a member of our team, you’ll never have to rely on answers from other departments to handle escalations. We offer a fantastic competitive compensation package and a culture of growth and brilliance. You have the option to work remotely!

About the Role:
As a Customer Experience Specialist, you will have the tools, resources, and knowledge to build meaningful interactions with our customers. You will be able to
  • Instantly identify a customer’s profile and preferences, ensuring personalised first contact resolution;
  • Focus on both the commercial and compliance aspects of igaming, specifically in relation to Responsible Gambling and Anti Money Laundering protocols;
  • Actively offer games and promotions tailored to the customer’s profile;
  • Guide, advise and promote options available to regulate igaming;
  • Report any suspicious behavior according to AML and fraud procedure;
  • Analyse accounts on Responsible Gambling indicators;
  • Incentivise and compensate customers with rewards that drive loyalty to our brand;
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Service providers) to ensure customer queries are answered and resolved in a timely and correct manner.
About you:
  • You have a passion for customer success and enjoy helping others. In this role, you will use your exceptional people skills to solve customer queries and ensure they have a positive experience they would love;
  • You are an empathetic individual who looks at all the queries through the customer's eyes, looking for potential solutions to problems they are facing. You feel passionate about treating each customer as unique and with appreciation. You will receive extensive training and the opportunity to gain knowledge in all areas of the gambling industry today.

We are looking for people to join us who are a cut above the rest, where you will be able to:
  • Think and work independently;
  • Evaluate and prioritize customer demands;
  • Pay great attention to detail;
  • Provide first-class customer service;
  • Know, understand and really care about responsible gambling;
  • Show the same passion for compliance as much as you have a desire for fun!
  • A people's person who loves solving customer queries;
  • Excellent written and spoken English and Finnish;
  • A great communicator and team player;
  • Ability to work flexibly over various shift patterns [Monday to Sunday, including evenings, night shifts];
  • Tech-savvy;
  • Hit the ground running and aim for the stars!

Stech Technology (Stech European Entertainment Limited):
Stech Technology is a tech company managing client websites including casino websites. We deliver igaming platforms to clients. Our platform provides everything needed for fast market entry for our customers with sportsbook and casino products, an extensive payment gateway, bonus engine, CRM system, and dedicated customer support.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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