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Client Services Representative (Danish/Swedish Speaking)
Smarkets Malta Limited is looking to recruit a Client Services Representative (Danish/Swedish Speaking) to join their team on a full-time basis.
FinTech meets Sports Betting - Smarkets has revolutionised peer-to-peer trading on sporting and political events. We’ve built a platform that operates like a stock exchange, yet is easy to use and has handled over £20 billion worth of trades since 2010. We’ve only been able to achieve this success by hiring bright, creative problem solvers who are motivated by doing the best possible job. Our aim is to bring genuine value to customers. As we operate in a super competitive space, it’s not enough to just provide customer service. We need you to be motivated by providing excellent support to customers and see the value in doing this.
We are currently looking for a committed new team member to join our success story. We’re not looking for someone who is content with doing “just enough.” Ours is a competitive business – we want people who see the challenge and value in an excellent performance. This is the mindset that we need in all areas of the company in order to win.
About the role:
You’ll be the first point of contact for all Smarkets customers. You will interact and manage relationships with our customers through multiple channels, as well as ensuring the site is live and accessible. More specifically, your role will include:
- Interacting with our customers through live chat on the website, phone, email and social media.
- Processing payments, checking and approving customer documentation.
- Collaborating with other teams, including marketing and software engineering to make sure issues impacting our customers are fixed in a timely manner.
- Effectively communicating issues to customers and ensuring that expectations are managed properly.
- Providing an exemplary level of customer support and user experience.
We encourage an open and transparent working environment:
Smarkets adopts a self-managed work style, which allows people freedom and creativity to work on the problems that interest them, and solve them in the right way. In our commitment to transparency, we publish our salary data internally and have a genuine open-door policy. You’ll thrive in this environment if you like to discuss your ideas with others and work out solutions together.
About you:
- Fluent in either Swedish or Danish, would be a bonus.
- Excellent written and verbal communication skills, with the ability to interact with technical and non-technical groups.
- While we require Swedish and Danish speakers, a large portion of your day to day work will be carried out in English so strong written and spoken English skills are also essential. If you use the common European framework we require level C2.
- You are able to work a flexible schedule, sometimes including nights, weekends, and public holidays.
- Able to work effectively in a fast-paced environment with shifting priorities.
- You are a natural problem solver.
- You’ll be able to spot opportunities to help our customers to get the most out of the website.
- Good typing/keyboard skills and computer literacy.
- Familiarity with bookmakers and betting exchanges.
- Passionate about sports.
We offer:
Our offices are relaxed and casual and we aim to create an environment for happy, productive colleagues. We're located in the heart of St Julian's with sea views from our office sun terrace.
- Equity participation.
- An exciting career opportunity with a fun, forward-thinking, and growing business.
- Catered lunch and snack and drinks bar.
- Team activities and bi-monthly get-togethers - known as “the Expiration party”.
- Office with terrace and sea views of Balluta Bay.
The fine print:
Our office is based at The Hedge, Ir-Rampa ta' San Giljan Street St. Julian's.
- You must have the right to work in Malta.
- We are unable to assist with relocation.
*Please provide in your cover letter the reason(s) this role appealed to you and what drives you. Strong writing and spoken English skills are paramount to the role, this will be assessed during the interview process. We transfer and store the information you submit to help us process your application and to make our hiring process better. We also make use of third-party hiring tools to help us process applications. As we are based in both Europe and the United States, your data may leave the European Economic Area when we process it. Please only submit your application if you are happy for us to use your information in this way.
*Smarkets is an equal opportunities employer and takes active steps to prevent bias and discrimination in our interview process. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity.
Smarkets Malta Limited:
Smarkets simplifies peer-to-peer trading on sporting and political events. With our industry-leading commission rates, you can set your own odds and trade against others with confidence. Betting should be priced like a commodity because it is one. We began as a small group of investors and engineers who saw the potential to apply financial trading principles to the online betting world. With that in mind, we set out to make a difference in the industry by developing an online platform focused on honest, user-centered trading.
