Casino Slots Supervisor - Gambling jobs in Malta - March 2024
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Casino Slots Supervisor

Dragonara Gaming Ltd , Central Malta

Published on 01 Jun 2023

Expired on 01 Jul 2023


Dragonara Gaming Ltd in Malta is currently looking to recruit a Casino Slots Supervisor to join their team on a full-time basis.

Job Role:
At the Dragonara Casino in Malta, they are looking to recruit a Slots Supervisor that will ensure our customers playing the slots are assisted in an impeccable and professional manner at all times.

Duties and Responsibilities:

  • Facilitate the daily shift operations of the department
  • Establish and maintain high standards of service by recognizing the value and potential of every guest and internal customer at the Dragonara Casino
  • Promote a clean, safe, healthy, and friendly work environment for staff and guests
  • Provide witnessing/authorizing signature for slot jackpot payments as described by department policies and procedures
  • Authorize guest services as predetermined by complementary procedures
  • Perform the service functions of exchanging currency, redeeming pay-out tickets; coordinating guest satisfaction resolution
  • Know Players Loyalty Programme benefits, property amenities & marketing promotions
  • Conform to related internal security and operational procedures
  • Be fully conversant with the operation of all types of gaming tables and slot machines available for service and the various games played on these tables/machines
  • Report equipment-related and customer-related incidents
  • Rectify minor malfunctions on any slot machine and report any malfunction beyond his/her ability to rectify
  • Participate in the count.

Talent Profile:
  • Have proven customer care work experience ideally in a casino environment
  • Have excellent communication skills in English and preferably also Maltese
  • Be flexible regarding work hours and able to work night shifts and during weekends

Dragonara Gaming Ltd:
Dragonara Casino, the number one casino in Malta, is owned and operated by Dragonara Gaming Limited. The Dragonara Casino is housed within the majestic Dragonara Palace and has been operating since 1964, offering a unique gaming and entertainment destination 24 hours a day, 7 days a week. The Dragonara Casino is conveniently located within the St. Julian’s area, featuring 300 slot machines, 15 live tables, a premier poker room overlooking the St. George’s Bay, a VIP-Lounge for high-roller private gaming, a Sports Lounge and one of Malta’s top-rated restaurants. Dragonara Gaming Limited took over the operation of the Dragonara Casino in 2010 and since then has invested over €25 Million in the property. The Casino underwent a major investment upgrade project earlier in 2016 propelling the property into the ranks of the most prestigious and pristine gaming properties in the Mediterranean.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Gambling
Category
industry
iGaming & Casinos
Industry


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