Property Administrator

Shortletsmalta Ltd is recruiting Property Administrators to join the Properties Management team on a full-time basis.

Job Role:
We are looking for Property Administrators to further enhance the quality of service and experience for their customers. The role requires a customer-focused person with excellent management skills, a hands-on approach to managing our properties as well a focus on quality assurance to ensure impeccable service throughout.

Main Duties and Responsibilities:

• Ensure that all properties are impeccably maintained;
• Coordinate schedules and works required with other departments and contracted service providers for the general upkeep of the properties;
• Ensure that all works related to maintenance, repairs, refurbishments, cleaning, etc. are executed in a prompt and efficient manner;
• Plan and execute all preparatory administrative work prior to arrival as well as during the stay, to ensure that all reservations are duly handled in the most appropriate manner possible;
• Contact clients before their departure, welcome them at the booked property by greeting them warmly and attending to their inquiries in a courteous and efficient manner;
• Build a good relationship with guests to make them feel comfortable, address any issues that may arise in a professional manner to promote a positive image of the company;
• Meet and exceed client expectations and do the utmost to ensure that the clients experience a wonderful stay in Malta;
• Review existing standards and procedures while implementing best practices to ensure a seamless delivery of Customer Relations services.

Requirements:

• A-Level standard of education or higher;
• Very good knowledge of Maltese, English, and at least another foreign language;
• Possess excellent verbal and written communication skills;
• Have a positive outlook and be pro-active to handle client requests;
• Proficiency in Microsoft Office applications, knowledge of Internet search processes, word processing, spreadsheets, and email software;
• Have good organizational skills that result in high productivity;
• Ability to manage multiple tasks and changing priorities;
• Ability to take initiative and work independently, exercising discretion and judgment;
• Can work under pressure and meet deadlines;
• The capability of maintaining a favorable company image;
• Willing to work flexible hours including weekends and public holidays;
• Possess a valid driving license and clean police conduct;
• Proven experience in property administration/management and/or hospitality will be considered an asset.