In customer service, we monitor many objectives and data on a daily basis. Your role will be to collect and monitor this data and give a clear picture of the performance of the business and help us to make the right decisions. In this role, you will be dealing with data from 17 countries and more than 50 Operational Indicators and several reporting layers, data modeling, and experience working with large datasets is therefore necessary.
Extroverts are welcome as in this role you will have daily exposure to all the decision-makers in the company, you will be the communication bridge between Business & IT and therefore good business and technical English is a must. Knowledge of Customer Support and the terminology is a benefit but is also something we can teach you all about. As a data analyst, you will be leading and initiate efficiency improvements in our reporting processes and this may mean that from time to time you must get your hands dirty with manual data collection. You will need to have good technical skills that include but are not limited to, excel pivots, power BI. Power Query will definitely serve as an advantage.
Requirements:
We offer:
Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive.
Joining Ferratum you will: