Ticketing Services Officer (Airline)

Our client is continously looking for Ticketing Services Officers, based at Malta International Airport, representing well-established airlines. Reporting to the Operations Manager, the ideal candidate will be handling sales and ticketing duties within the Airline industry. Your responsibilities will include:  

• Create reservations, arrange ticketing and fare collection
• Rebook tickets, execute the necessary changes as required and resolve booking problems
• Support Duty Manager, Duty Executive, and ground handling in anything they require to provide a service to the Airline’s customers
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
• Assist with all ticketing and any other issues on all flights of Aviation Online’s airline partners.
• Daily reconciliation of Credit Cards, Cash, and Invoices including paperwork sent to Accounting/Banking sections
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Remain informed of all airline rules and regulations and current affairs Communicate information to clients accurately and appropriately
• Maintain a high level of product and services knowledge 
• Being fully conversant on multiple airline platforms and GDS’s
• Other Duties as assigned by Management

Working Hours: Monday to Sunday on a roster basis, including night shifts

• Experience and Knowledge within the aviation or hospitality industry
• A well groomed appearance and a pleasant and courteous manner
• Excellent customer service skills
• Able to work in a fast paced environment
• Outstanding verbal and written communication skills in English

• O' Level of Education is need
• Knowledge of ticketing reservation system (Amadeus) is a big plus

• Performance Bonus
• Night Shift Allowance