Ticketing Services Officer (Airline)

Our client is looking for a Ticketing Services Officer to support the airline and its customers ensuring that all requests are actioned promptly. This position is based at the Malta International Airport and it is on a full-time indefinite basis. The role may include weekends and/or night shifts.

Your responsibilities:

• Create reservations, arrange ticketing and fare collection as directed
• Rebook tickets, execute the necessary changes as required and resolve booking problems
• Support Duty Manager, Duty Executive, and ground handling in anything they require to provide a service to the Airline’s customers
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
• Daily reconciliation of Credit Cards, Cash, and Invoices including paperwork sent to Accounting/Banking sections
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Remain informed of all airline rules and regulations and current affairs Communicate information to clients accurately and appropriately

• Have an excellent level of spoken and written English. Any additional languages will be considered an asset; 
• Be determined and target driven
• Be confident, able to work independently using their own initiative and highly organised
• Have strong communication and interpersonal skills
• Possess good PC skills including Word, Excel, PowerPoint, Outlook
• Knowledge of an airline system is considered an asset

• Any related qualification will be considered an asset
• Previous experience in hospitality or with an airline is preferred

• Performance Bonus
• Night shift allowance