Telephone Operator / AYS Agent

Malta Marriott Hotel & Spa in Malta is looking to recruit a Telephone Operator / AYS Agent to join their team on a full-time basis. 

At Marriott, we seek people who are positive, creative, dedicated, and passionate about everything they do and who are proud to be associated with one of the most recognizable hospitality brands in the world. This is where you come in.

Main responsibilities:

• Ensure that all incoming calls/requests are attended to and that all requests exceed guest expectations when serving them while maintaining the highest Hotel quality standard.
• Responsible for handling all incoming calls by dispatching external and internal guest calls relating to the hotel`s reservations for rooms and restaurants bookings, Housekeeping, Laundry, Front Desk, Maintenance, Security, and Room Service orders, inquiries, and information.
• Knows the hotels' facilities and services and is updated on any special offers and other day-to-day essential information.
• Provides seamless and quality service delivered with courtesy and confidence and be able to handle a request, queries, and complaints in a professional manner and to guest satisfaction.
• Ensure guest follow-ups, and registers feedback on the guest profiles.
• Responsible to keep the Service Centre area organized and all equipment in working order and tidy at all times.

The selected candidate must:

• Able to work on own initiative, as well as in a team.
• Be clean, tidy, and well-organized.
• Able to communicate fluently in Maltese and English.
• Strong communication skills
• A team-first attitude
• A gift for paying attention to the smallest details
• Exercise good judgment and maintain a professional demeanor
• Flexible with working hours including evenings, and weekends.

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity, and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated, and passionate about everything they do and who are proud to be associated with one of the most recognizable hospitality brands in the world.