Telephone Operator - Customer Service jobs in Malta - March 2024
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Telephone Operator

Hilton Malta , Central Malta

Published on 07 Dec 2021

Expired on 06 Jan 2022


Hilton Malta is recruiting for Telephone Operators to join their team within their Front Office Department. This position is available on both a Full-Time and Part-Time basis. This position requires excellent communication skills, a courteous, friendly, and outgoing personality, excellent organization skills, ability to multitask and to remain calm under pressure. 

Duties and responsibilities:
  • Answers incoming calls and places outgoing calls;
  • Directs calls to guest rooms, staff, or departments through the switchboard or PBX system;
  • Receives guests’ messages and deliver the same to the guest;
  • Provides information about hotel services to guests;
  • Understand the telephone operator board or PBX switchboard operations;
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures;
  • Assists the Front Desk with various administrative tasks.

Requirements: 
  • Fluency in both Maltese and English is a requirement for this position and knowledge of a third language would be considered an asset. 

*Having been awarded the HR Quality mark, join a team you can trust to develop your career.  All applications will be acknowledged and treated in strict confidence.

We invite you to take a look at our beautiful property, by clicking on the following link; Hilton Malta Virtual Tour.


salary
€12,848.16 to €15,221.28 / year
Salary
time
Full / Part time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Hotels, Restaurants & Catering
Industry


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