Technical Support Engineer

Our accomplished solutions client in Malta is actively recruiting a desktop and system support engineer. This is a role in which you will be the first line of support and will be working closely with the second line.

Responsibilities:

• Troubleshoot remotely for issues that you assess and triage
• Provide a resolution for requests within the parameters of the software
• LAN, infrastructure, Microsoft server, and cloud services troubleshooting
• Provide support for Office 365 and Active Directory users that need assistance with their accounts
• Provide a positive and customer-focused experience to users