Technical Support Agent (Shift) - Customer Service jobs in Malta - February 2021

Technical Support Agent (Shift)

at

Konnekt
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Information Technology

Our client is looking to recruit a Technical Support Agent to join their growing team. Your key responsibilities will include:

  • Monitoring traffic and various systems to ensure smooth operations
  • Identify technical issues and resolving in a timely manner
  • Escalating queries accordingly and working closely with other crossfunctional teams
  • Logging in events through internal tools

 

Education and Experience

  • Advanced Diploma in IT or equivalent qualification
  • Ideally 1 yr experience within a similar role or a number of internships
  • Knowledge of MS Suite and ticketing systems

 

Desired skills

  • Excellent verbal and written English communication skills
  • Team player
  • Customer-oriented
  • Motivated and positive

 

This role is shift-based, including night shifts. Fresh graduates are welcome to apply!

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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