Technical Integration Specialist

A leader in the Fintech industry is seeking to employ a Technical Integration Specialist to join their growing team. The selected candidate will play a crucial role in assisting clients with the development and execution of their customized payment solutions.

We are looking for someone who is eager to learn, a team player, ambitious, hands-on and with an attidude to learn and grow.

Responsibilities:

• Collaborate with customer developers in a testing environment to facilitate the implementation of the company's products and services, adhering to our APIs and technical specifications.
• Respond to inquiries and provide guidance to customers (typically through Slack) throughout their implementation process.
• Identify and resolve reported technical issues or challenges by conducting root-cause analysis and offering solutions, including debugging programming codes.
• Take ownership of reported errors/bugs until a satisfactory resolution is achieved.
• Proactively monitor the client's development progress and meticulously document all activities until the successful completion of the project.
• Ensure efficient and high-quality completion of all integrations to ensure smooth payment processing once the customer goes live.
• Monitor and support the customer during their transition to the live payment processing environment.
• Conduct a technical handover to affiliate teams to ensure comprehensive awareness of the implementation details.

Requirements:

• Previous experience in customer service, technical support, or testing roles would be advantageous.
• Possess excellent interpersonal skills to foster relationships with colleagues at all levels.
• Demonstrate strong technical aptitude and problem-solving abilities.
• Exhibit proficiency in prioritization and multitasking while maintaining high-quality standards.
• Fluent in written and spoken English.

Benefits:

• Medical, dental and life insurance
• Preferential home & personal loan rates with APS bank
• Discounted Corporate Gym Membership rates
• Occupational Pension fund (eligible for after 2 years of employment)
• Parking allowance €420 per annum (applicable after probation) and paid monthly