Solutions Specialist Payroll - Customer Service jobs in Malta - February 2021

Solutions Specialist Payroll


JOB TYPE: Full Time
Customer Service
EMPLOYER INDUSTRY: Information Technology

Our client is a Software House specializing in building software solutions for the HR Industry. They are currently seeking to recruit a Solutions Specialist to join their growing team.  

As a Solutions Specialist, you will be working primarily with an HR and Payroll System and you will be responsible for: 

  • Providing ongoing customer support to clients with queries relating to navigating and using the software (Online, over the phone and face to face)
  • Customer Support on technical issues and queries relating to payroll and employment law
  • Providing training to new clients who are using the system for the first time
  • Performing tests on software updates, and issuing tickets for software related errors or failures
  • Identifying potential problems that clients may face when using the platform and liaising with the software team to mitigate these
  • Develop and design user manuals and documentation contributing to knowledge sharing
  • Performing problem-solving exercises holding end-to-end problem ownership

Education & Experience

  • 3 years’ work experience in computing and working local payroll  
  • Knowledge of Maltese Employment Law 
  • A flair for technology and IT is a must


  • Strong problem solving and analytical skills
  • Action-oriented and driver for results
  • Excellent customer service skills
  • Strong team player and communicator 
  • Fluency in Maltese and English 


Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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