Service Advisor

Job Description
Michael Debono Ltd in Malta is looking to recruit a Service Advisor to join their team on a full-time basis. Reporting to the Value Chain Support Lead, the Service Advisor shall be the direct point of contact for clients.

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector. The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers. The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories, and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles. 

Key Result Areas & Accountabilities:

• Greet clients who come for service or mechanical work
• Match client requirements with job card
• Check in the vehicle on the system and pass on the key and job card to the workshop supervisor
• Book service of which requests are received over servicing mailbox
• Upsell service plans and collects payment
• Take care of rebooking appointments, following cancellations
• Receive job card and vehicle key from workshop supervisor when service/work is completed, create a bill and call the client to pick up the vehicle
• Welcome the client to the showroom and explain in detail the repairs or works that have been affected
• Upselling on vehicle health check
• Checkout of the vehicle through the system
• Handling of complaints
• Carry out other duties as may be instructed by one’s superior from time to time.

Knowledge & Experience:

• Minimum 2 years’ experience in a customer-focused environment. 
• Candidates must have excellent communication skills both verbal and written.
• Possess clean police conduct. 
• Be proficient in the use of Microsoft Office Suite and shall be a highly organized individual.
• Automotive technical background would be considered an asset. 

What we Offer:

• Competitive remuneration package
• Continuous development and mentoring
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast