Senior Front Office Supervisor - Customer Service jobs in Malta - March 2024
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Senior Front Office Supervisor

Hilton Malta , Central Malta

Published on 07 Dec 2021

Expired on 06 Jan 2022


Hilton Malta is looking to recruit a Senior Front Office Supervisor to join their team on a full-time basis.

The position:
Working closely with the Front office leadership Team, the Senior Front Office Supervisor will be responsible for Team Members, Guest interaction, and the various processes within the entire Front Office Operation including the Telephone Operator, Concierge and Porter functions. The selected candidate will be highly involved in team selection, development, coaching, communication, and engagement. Tasks will include room allocations, the management of group operations including reconciliations and other accounting processes, and working very closely with leadership teams from other departments to ensure a memorable stay for all our Guests.

The selected Candidate:

  • The selected candidate will be a person with strong leadership and guest skills, who is able to communicate clearly to all stakeholders, and someone who displays a strong sense of presence and charisma;
  • Fluency in both written and spoken English;
  • Knowledge of Opera or a similar PMS system;
  • Experience in a similar role preferably in a 5* hotel operation is required for this position.


*Having been awarded the FHRD ‘HR Quality Mark’ and the ‘Great Place to work’ Certification, join the team you can trust to develop your career.  All applications will be acknowledged and treated in strict confidence.

We invite you to take a look at our beautiful property, by clicking on the following link; Hilton Malta Virtual Tour.

Hilton Malta:
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveler breath-taking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa, and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Customer Service
Category
industry
Hotels, Restaurants & Catering
Industry


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