Resort Customer Helper

Job Description
Jet2holidays, are looking to recruit a Resort Customer Helper (Overseas/Holiday Representative), to join their team for Summer 22, on a full-time basis. At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”
Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com.

*Candidates applying must be living in Malta and have a valid work permit. 

Responsibilities:

• Reporting into our in Resort Management Team, you will deliver an exceptionally friendly and trustworthy service to our customers from the moment they arrive in the resort;
• Being present during our customers holidays is an essential part of this role, supporting them both in our hotels and at times at the airport;
• All our customers have different requirements to make their holiday special and using your fantastic local knowledge of the resort, you will have the confidence to recommend local experiences and attractions to match our customers’ needs to ensure they have a lovely holiday;
• Using our digital systems daily, you will monitor and record any customer incidents or feedback you receive to ensure our in-house systems are always up to date. This information is used by our departments back in the UK to make recommendations and improvements to ensure we keep delivering a VIP service to our all-important customers.

Requirements:

• We’re looking for enthusiastic, energetic, customer-focused and adaptable people to help create memories for our customers that will last a lifetime. If you love the idea of taking responsibility for our customers’ holiday experience whilst working as One Team, this could be the perfect role for you;
• Already living in the destination, or happy to relocate at your own expense, you will be happy to learn as much as you can about the area to pass on your local knowledge to our customers;
• To be successful in this role, you’ll ideally have a basic understanding of the local language as well as be fluent in English;
• You will also already be a driver with access to your own transport and be able to provide the required Right to Work documents for the country where the role is based;
• In return, we offer a competitive salary on a local contract combined with excellent opportunities for progression in a growing business;

*If you are interested in joining the UK’s 2nd largest Tour Operator and Which? Recommended provider why not apply now?!

Jet2.com and Jet2holidays:
Jet2.com Limited, often known simply as Jet2, is a British low-cost airline that operates scheduled and chartered services. It is the third-largest scheduled airline in the UK.