Resident Services Manager - Libya

Job Description
Ably Resources are now seeking a Resident Services Manager - Libya for one of their clients who is a prestigious luxury hospitality resort near Tripoli in Libya.  A Resident Services Manager is now required to take responsibility for resident related issues, acting as the main point of contact for new and existing residents.

Responsibilities will include:

• Support the Facilities Manager in the coordination and delivery of the day to day services
• Manage Residential Services office administration, documentation, queries and requests
• Act as a point of contact for the residents on issues relating to customer accommodation
• Manage move-ins and move-outs and keep associated records
• Ensure that communications with residents leave a positive and professional impression on the company
• Administer the full inventory aspect for the residential units
• Conduct polls, interviews or prepare questionnaires as may be required to survey the company’s standing with its residents
• Ensure resident profiles are updated on the central administration system as required including preferences, patterns and personal information
• Support in the implementation of the Maximo ERP system, is a key point in the process flow starting from the receipt of a maintenance email request through to the generation of a work order and closure
• Liaise with the residents, FM technical and services supervisors, management team and colleagues as appropriate to keep them fully updated regarding the progress of interventions
• Work as part of the Facilities Management team in the development of any works required for Residents and to assist the FM teams as required
• Keep the Facilities Manager fully updated on the progress of any issue’s resolution
• Prepare management updates as requested
• Organise events within the resort

This role requires a diplomatic individual who can respond to and assist residents while ensuring landlord policies are maintained. You will:

• Possess a minimum of 7 years of experience in a related role within the hospitality
• Preferably possess experience in resort, 5* hotel or property management
• Preferably be degree qualified in hospitality or business administration
• Demonstrate an energetic and social personality with a customer-friendly disposition
• Have the ability to prioritise workload
• Possess fluent English speaking and writing skills

Our Client offers:

• A 3-year renewable contract
• Rotation basis of 6 weeks on / 2 weeks off
• All rotation flight tickets to and from the country of origin
• Medical insurance and use of the company’s medical clinic
• Fully furnished studio apartment (including utilities)

*This is an excellent opportunity for an experienced professional to work on a rotational basis with a 5* hospitality group.

*For full details and a confidential discussion regarding the role, please contact Ami Baird at Ably Resources.

Ably Resources Limited: 
At Ably Resources we provide the best available talent within various sectors in Malta.  Whether it's the placement of one individual or the mobilisation of a whole project team, we can guarantee you a professional and highly skilled response to your requirements. Our aim is to deliver the best possible solutions, so we will make sure we fully understand the nature of your work scope, the key issues and the complexities. We will then strive to meet your needs as quickly, and as cost-effectively, as possible. We can provide staff at all levels, from skilled trades to any office support staff, middle and senior management and director level across many disciplines. We're based in Glasgow, with a satellite office in Malta but we have absolutely no geographical restrictions. Nor do we have any restrictions on our client base, which currently ranges from small independent firms to global multinationals. We deliver complete recruitment solutions from advertising, sourcing, shortlisting, selection and full candidate back-up. In addition, we offer security and medical screening, credential verification and referencing. Through innovative web-based attraction and recruitment solutions combined with our extensive database and contact pool, we are confident in delivering a quality choice. Ably Resources ambitious aims are to deliver recruitment services to its clients wherever and whenever their requirements arise.

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