Payroll Support Specialist (Customer Support)

At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (konnekt, jobsinmalta, talexio, payrollmalta & salariesinmalta), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.

We are looking for an analytical and highly diligent Payroll Support Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:

• Providing ongoing customer support in relation to queries about navigating and using the software (Online, over the phone and face to face)
• Customer Support relating to payroll and employment law
• Providing training to new clients who are using the system for the first time
• Performing tests on software updates, and issuing tickets for software related errors or failures
• Identifying potential problems that clients may face when using the platform and liaising with the software team to mitigate these
• Develop and design user manuals and documentation contributing to knowledge sharing
• Performing problem-solving exercises holding end-to-end problem ownership