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Outbound Agent - Danish Speaking
Join Our New Danish-Speaking Customer Service Team at Betsson Group – Based in E2 Hub
Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group!
We’re looking for fluent Danish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company.
The Role:You’ll play a key role in providing seamless customer service and supporting our Danish-speaking customers through a range of queries. This role is perfect for someone who thrives in a target-driven setting and values quality customer interaction.
Responsibilities:- Work towards daily KPIs and performance targets
- Make outbound calls to existing customers to build strong connections and provide tailored support
- Communicate confidently via phone, chat, and email in Danish
- Understand customer needs and offer suitable solutions or follow-up support
- Collaborate effectively with your team while managing your tasks independently
- Fluency in Danish (spoken and written)
- Strong communication skills and customer-first mindset
- Experience in customer service (face-to-face, online, or phone-based)
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office
- iGaming experience is a plus
We offer a variety of exciting benefits to our employees, including:
🥘Lunch provided between Monday to Friday on site
🧘♀️Wellbeing allowance per year
💲Work from home allowance
🏡Hybrid model
💻2 weeks of remote work (abroad)
📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
🎂Milestone birthday
🏥Private Health Insurance
♿Temporary Total Disability & Personal Accident Insurances
🛡️Life & Corporate Travel Insurance
💵Discounts with local companies in Malta
💰Optional Pension Plan
✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Good to know:
- Start date: Every second week, training provided
- Salary: Base salary + bonus scheme
- Rotating shift-based work
- Location: Malta, St Julians
Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.
From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 countries, Betsson has come a long way. Today, we are a multi-national company employing some 2,300 people from 70+ nationalities in 18 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group".
Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience.
Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).
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