Junior Account Manager

About Rozie

Rozie is Malta’s leading on-demand cleaning app, connecting clients with trusted, vetted cleaning professionals through a fast and intuitive platform. Learn more: rozie.app

Role Overview

As a Junior Account Manager at Rozie, you will play a pivotal role in expanding and maintaining our network of professional cleaners. Your primary responsibilities will include onboarding new cleaners and organizing in-office onboardings, ensuring cleaners meet our quality standards, and providing ongoing support to help them succeed on the platform.

Key Responsibilities

• Onboarding & Training
• Guide new cleaners through registration, profile setup, and knowledge tests.
• Provide clear product training to ensure they understand how to use the Rozie platform effectively.
• Share all necessary guidelines and expectations to maintain service quality.
• Organize and fill onboarding slots
• Support & Communication
• Be the main point of contact for cleaners, offering daily assistance and guidance.
• Maintain regular communication to build strong working relationships.
• Report progress and cleaner-related issues to management.
• Monitoring & Quality Control
• Use the admin panel to monitor cleaner activity and detect unusual behavior or performance drops.
• Review ratings and client feedback to maintain high service standards.
• Suggest improvements and organize retraining where needed.

Requirements

• Strong communication and interpersonal skills.
• Detail-oriented with solid organisational skills.
• Comfortable using mobile and admin panel tools.
• Experience in customer service or account management is a plus.
• Based in Malta; must be able to work from our office in St. Julian’s and remotely
• Strong english language skills is a must-have

What We Offer

• A part-time role in a fast-growing tech startup.
• Flexible hours and a supportive team culture.
• Office located in the heart of St. Julian’s.
• Great opportunity for growth in operations or account management.