Hotel Front Office Personnel

Job Description
Tritoni Hotels which forms part of Shortletsmalta Limited in Malta is seeking to employ Hotel Front Office Personnel to join their team on a full-time basis.  We are looking for professionals that provide exceptional standards of hospitality, ensuring memorable and unique experiences are always provided to all our guests.
The role will be central in the hotel operations and empowered to create those unforgettable moments that encourage and promote the brand values.

Main Duties and Responsibilities:

• Providing a warm welcome to guests, answering questions about products & services, where necessary in person and via telephone, online or email.
• Pre-arrival planning and check in / check out using Front Office systems.
• Ability to communicate across all departments confidently and in an efficient manner.
• Report any maintenance and security issues as appropriate.
• To assist guests with all their requests, queries, and challenges in a proactive and responsible manner.
• To liaise with housekeeping as to the daily allocation of rooms.
• Adhere to administration procedures, ensure the security of reception and manage floats.
• Knowledge of hotel rates, special rates and the hotel's facilities.
• Responsible for all payment transactions on the shift and to report any discrepancies.
• Reconciliation, end-of-day reports, hand-over reporting, and other administrative work.

Requirements:

• Fluent in English and at least another European language.
• Excellent customer service skills.
• Be able to work on your own initiative.
• Can work under pressure.
• Computer literate, conversant with MS Office applications, and can use specific software related to the operations.
• Possess excellent verbal and written communication skills;
• Organised, takes initiative, and smart in appearance;
• Have a positive outlook and be pro-active to handle client requests.
• Experience in a similar role will be considered an asset.

Tritoni Hotels:
Tritoni Hotels forms part of Shortletsmalta Ltd and focuses on the hotel operations.  Tritoni Hotels currently operates two hotels with another two hotels expected to start operating in the coming weeks.  The vision is to expand further in the near future with more hotels in strategic areas, offering a diverse selection of quality rooms managed with impeccable service.