Hotel Front Office Manager

The Front Office Manager is responsible for overseeing all front desk operations, ensuring the highest standards of guest service, and managing a motivated front office team. This role serves as the face of the hotel and is crucial in setting the tone for the guest experience from arrival to departure.

Key Responsibilities:

• Supervise daily front office operations including check-in/check-out, reservations, guest services, and concierge duties.
• Ensure exceptional guest service and resolve complaints or issues promptly and professionally.
• Maintain a positive and professional work environment, promoting teamwork and high morale.
• Monitor room availability, rate strategies, and coordinate with housekeeping and maintenance teams.
• Oversee the handling of guest accounts and ensure accurate billing procedures.
• Implement and uphold standard operating procedures and service standards.
• Manage budgets, forecast revenue, and control expenses for the front office department.
• Prepare reports for senior management on occupancy rates, guest feedback, and staff performance.

Requirements:

• Proven experience in hotel front office or guest services, preferably in a supervisory or managerial role.
• Strong leadership, organisational, and communication skills.
• Excellent customer service and conflict-resolution skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Bachelor’s degree in Hospitality Management or related field (preferred).