Guest Relations Agent / Front Office Associate

We are seeking a professional, service-driven Guest Relations Agent / Front Office Associate to join our hospitality team. As the first point of contact for our guests, you will play a key role in creating exceptional experiences from arrival to departure. This role goes beyond the front desk—ensuring that every detail is perfect before the guest walks through the door.

Key Responsibilities:

Greet and welcome guests with warmth and professionalism

Manage check-in and check-out procedures accurately and efficiently

Respond promptly and professionally to guest inquiries, requests, and concerns

Conduct pre-arrival room inspections to ensure rooms meet brand and cleanliness standards

Coordinate with housekeeping and maintenance teams to resolve any room issues before guest arrival

Provide guests with information about hotel services, local attractions, and transport options

Manage bookings, room allocations, and billing in the Property Management System (PMS)

Maintain a tidy and organized front desk area at all times

Key Skills & Qualities:

Strong communication and interpersonal skills

Passion for delivering outstanding guest service

High attention to detail and commitment to quality standards

Proactive problem-solving abilities and calm under pressure

Proficiency in front office systems 

Professional appearance and a positive, team-oriented attitude

Prior experience in a similar hospitality role is preferred

Proficiency in English 

Residence in Malta

What We Offer:

A supportive and inclusive work environment

Career growth opportunities within the hospitality group

Full training and on-boarding

Competitive salary and staff benefits

If you are passionate about hospitality, enjoy connecting with people, and take pride in delivering exceptional service, we invite you to join our team.