Guest Experience Executive - Customer Service jobs in Malta - November 2022
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Guest Experience Executive
InterContinental Malta InterContinental Malta , Central Malta

Expires in 9 days (07 Dec 2022)

InterContinental Malta is looking for a Guest Experience Executive to provide high-quality service to our hotel customers. You will handle and address all Social Media Platforms, Follow-up on Guest Recovery, Handling of VIP Guests and IHG One Reward Guests and go the extra mile to make sure that all teams are engaged in order to deliver a Brilliant Guest Experience.

Job Role: 
In this role, you should be an excellent communicator who can stay positive when facing challenges. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for the Executive Office with all Line Managers and Guests. Your main objective would be to ensure that the guest experience journey from reservation until check out for all OTA guest's expectations are not only met but surpassed during their stay and hence ensuring a higher positive guest engagement and reviews within the winning hotel metrics be it Guest Love and Guest Satisfaction Index. 

  • To be successful as a Guest Experience Executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
  • As an outstanding Guest Experience Executive should possess a proven track record of successful customer service preferably in the Hospitality Industry and administration/organisational skills.
  • Good command of the English & Maltese language; both verbal and written is a must.
  • If you are passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience then apply. The role reports directly to the Executive Office.

InterContinental Malta:
Situated in the exclusive beachside resort of St Julian's, InterContinental Malta is just seven kilometres from Valletta, Malta's capital city, and within walking distance of some of the islands finest shopping and entertainment locations. Unwind by our lagoon styled outdoor pool, or simply enjoy a day at our private sandy beach.

Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Customer Service
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