German Speaking Customer Support Agent (m/f/d)

Job Description
Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced German-speaking Customer Support Agents to support our day-to-day operations. This is a full-time position requiring 40 hours per week from Monday to Sunday, mornings and evenings. However, when needed, it will be required that other operating hours be covered, possibly providing support in English.

Responsibilities:

• As a speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers
• You also assist the Management Team in reporting technical issues and giving insights into what is happening in the market
• Further, you maintain customer records by following the correct data protection procedure and achieving both department and individual SLAs
• As part of the team, you document customer contacts in order to provide a full customer history
• Last but not least,  you resolve product and/or service problems by clarifying the customer's complaint and determining the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

Qualifications:

• At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
• Excellent written and verbal communication skills in German and English
• Ambitious and able to work well in a multicultural team
• Able to work on a shift basis across weekdays and weekends
• Be comfortable working in a fast-paced environment and working as part of a great team.

What to expect:

• The family-run group with a positive and international business environment 　
• Open-door attitude and friendly corporate culture
• The high degree of personal responsibility　
• A wide variety of career opportunities within the entire group　
• Competitive salary and good benefits.

Gauselmann Group:
At the core of this success story is the passion for innovative and high-quality games. For more than 65 years, the company has consistently stood for the joy of play. This is the DNA of the internationally active, family-run group of companies - and both the entrepreneurial actions and the aspirations of all employees are aligned with this guiding principle.