German-speaking Customer Service Agent,

In this position of a German-speaking Customer Service Agent, you will be required to provide top-notch service to customers across a number of communication channels for the German market. In this role, you will interact directly with our customers to answer questions, solve issues and maintain our company’s reputation for high-quality service.

 Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing the products inside and out so that you can answer questions
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills & Experience

• High school diploma or equivalent
• 1+ years of experience in a customer service-related role
• Excellent written and verbal communication skills (both English and German)
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive and service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team
• Currently living in Malta

The chosen candidate will benefit from flexible working hours between 8am - 10pm (40 hrs) Mon - Sun

The chosen candidate will also benefit from Private Health Insurance and once a year paid (return) flight home (to Germany).
This opportunity is with a fast-growing company, based both locally and abroad, focused on Digital Marketing.