Front Office and Sales Executive

Job Description
AX Care is looking for a Front Office and Sales Executive to join their team on a full-time basis. The role’s primary responsibilities include providing secretarial and clerical support in a professional and timely manner, ensuring exceptional service to clients and visitors. They will also be assisting in handling admissions for both Hilltop Gardens Retirement Village and Simblija Care Home.

Responsibilities:

• Open mail and distribute accordingly.
• Maintain the general filing system and file all correspondence.
• Meet and greet clients and visitors.
• Answer telephone calls while maintaining a polite, consistent telephone manner using proper telephone etiquette.
• Receive, direct and relay telephone messages.
• Responds to clients, prospective clients, and visitors’ inquiries courteously. 
• Provide visitors with directions around the village.
• Communicate with clients and relatives when needed.
• Communicate with clinical staff when needed.
• Protect clients’ rights by maintaining the confidentiality of personal and financial information.
• Report any complaints to the Operations Manager.
• Maintain the reception area by keeping it clean and organized.

Requirements:

• A good standard of education.
• Fluency in English.
• Be computer literate.
• A minimum of 1-year working experience in Front of House operations.
• Able to work on their own initiative and take decisions when not supervised.
• Willing to work flexible hours, including weekends.