Front Office Agent - Customer Service jobs in Malta - May 2021

Front Office Agent

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Hotels, Restaurants & Catering
AX The Palace in Malta is looking to recruit a Front Office Agent to join their team on a full-time basis. 

Responsibilities:
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in / Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and;
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.

 Requirements:
  • Leadership skills and an eye for detail;
  • Natural flair and confidence to speak to guests;
  • Excellent grooming standards;
  • A good standard of education;
  • Fluency in English;
  • Computer literate;
  • Experience working with a hotel system; knowledge of Opera will be considered as an advantage;
  • Minimum of 1-year working experience in front of house operations;
  • Ability to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.

*Interested candidates are requested to send a CV, together with a covering letter. 

AX The Palace:
The Palace Hotel in Sliema is one of the top 5 star hotels in Malta. It is highly rated for its 5-star services, exquisite cuisine, and impeccable organisation and surroundings. The Palace provides top services and facilities. The Palace is an eco-leading efficient high-class hotel in Malta. It adopts a modern façade that attracts travellers and locals alike. As soon as you enter one of the top Sliema hotels in Malta, you are greeted by a world of luxury, exquisite accommodation, and excellence in service.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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