Duty Manager

A Full-Time vacancy has arisen for the position of Duty Manager. The selected applicant will be responsible for the safety and security of the team, guests and property and to provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. 

Duties include:

• Providing superior customer service well before they arrive to the hotel and even after their departure.  

• Finding strategic ways of giving each Guest a personalized and memorable service

• Meeting and greeting arriving guests and bidding them farewell as they leave 

• Reviewing the arrival list daily and assisting in allocating welcome amenities 

• Escorting VIPs to their rooms and check them in before their arrival   

• Attending promptly to customers' inquiries and assisting them with their needs 

• Dealing with guest complaints and providing tangible solutions to their issues or concerns

• Finding proactive ways of enhancing the Guest experience 

• Ensuring the safety and security of all hotel guests, team members and property, being able to take over the Fire Panel and lead the management team on duty

• Representing the Hotel management during their absence

• Providing support to reception with check in and check out as required

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating and the service provided

• Responding to guests needs and anticipating their unstated ones

• Be present within the Front Office Area as well the Executive Lounge and assist during busy moments

• Full knowledge of all activities / functions / events happening within the hotel whilst on duty

• Be the point of reference for the guests throughout their stay