Dutch Language Customer Account Advisor (Hybrid)

Job Vacancy: Dutch Language Customer Account Advisor (Hybrid)

As a bet365 Customer Account Advisor, you’ll join our European Customer Service team assisting our global customer base from our office in sunny Malta.

You will be at the forefront of the world’s favourite online gambling brand, supporting customers across a variety of queries relating to their bet365 account.

Working within our energetic and multicultural work environment, this role presents you with a variety of topics including betting, payments, verification and general account queries. You will assist our customers via Live Chat, email and telephone and play a fundamental part in their bet365 experience.

Offered on a full time basis and requiring a flexible approach to working hours, you will support the busy sporting calendar by working a shift pattern spread across any five days from seven, including public holidays and weekends.

In return, we offer an attractive salary, career progression, a generous bonus scheme, paired with a wide range of other benefits. To name a few, you will receive a free gym membership, birthday leave, free snacks and health insurance, amongst others.

This role is included in our hybrid working policy, which takes a blended approach to both office and home working.

Preferred skills and experience:

• Fluent in verbal and written communication in Dutch language
• Good verbal and written communication skills in English
• Passion for delivering exceptional Customer Service
• Ability to multi-task and prioritise
• Effective problem solving
• Competent computer literacy skills
• Experience in a customer-facing role is preferred but not essential.

Main Responsibilities:

• Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
• Liaising with internal departments in English in order to resolve our customers’ queries.
• Responding to customer queries in a timely manner via Live Chat, email and telephone.
• Using internal tools to assist and take ownership of your customer’s query.
• Investigating issues thoroughly and escalating queries where necessary.
• Maintaining knowledge of policies, procedures and licensing requirements.
• Promoting safer gambling.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at bet365's website.

bet365:
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2001, we have rapidly grown into a global operation employing over 4,300 people and delivering an unrivalled online experience to more than 45 million customers and 20 languages. Initially, we began by offering online Sports betting but with forwarding thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market-leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on-site at any one time. Our game-changing In-Play betting product and comprehensive sports Live Streaming service covering 140,000 events a year are complemented by our offerings in Casino, Poker, Games, Vegas and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,000 people work in-house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award-winning business has worked hard to cultivate a culture of creativity where good ideas and a techno-entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.