Customer Support Specialist - German Speaking - Customer Service jobs in Malta - May 2021

Customer Support Specialist - German Speaking

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Konnekt
JOB TYPE: Full Time
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: iGaming & Casinos

As a Customer Support Specialist - German Speaking, working as part of a team, you will report to the Team Leader and also the Customer Support Manager. Your responsibilities will be for:-

Responsibilities:

  • Assisting customers with all their enquiries via tele[hone and email
  • Explaining how to use the games and services
  • Assisting the customers with ongoing marketing campaigns
  • Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
  • Escalating and following up customer cases when needed


Skills & Experience:

  • Previous online experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Excellent keyboard skills
  • A Native written and verbal communication skills both in German and English
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • The chosen candidate must be flexible and willing to work daily / evening shifts
  • Candidates will be required to provide a cover letter in German when applying for this role

    Shifts Basis  - from 8 am to 9pm Mon to Sun. -  Morning shift from 08:00 to 16:30 and the late shift is from 12:30 till 21:00

    Our client a reputable company operating within the iGaming industry

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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