Customer Support Specialist - German Speaking

As a Customer Support Specialist - German Speaking, working as part of a team, you will report to the Team Leader and also the Customer Support Manager. Your responsibilities will be for:-

Responsibilities:

• Assisting customers with all their enquiries via tele[hone and email
• Explaining how to use the games and services
• Assisting the customers with ongoing marketing campaigns
• Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
• Escalating and following up customer cases when needed

Skills & Experience:

• Previous online experience in Support / Customer Services
• Experience in assisting the customers via email, phone and chat
• Excellent keyboard skills
• A Native written and verbal communication skills both in German and English
• Clear thinking and problem solving
• Previous experience in iGaming or keen interest in sports or casino games
• The chosen candidate must be flexible and willing to work daily / evening shifts
• Candidates will be required to provide a cover letter in German when applying for this role
  
  Shifts Basis  - from 8 am to 9pm Mon to Sun. -  Morning shift from 08:00 to 16:30 and the late shift is from 12:30 till 21:00
  
  Our client a reputable company operating within the iGaming industry