Customer Support & Implementation Specialist - Customer Service jobs in Malta - March 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Support & Implementation Specialist

Konnekt

Published on 24 Sep 2021

Expired on 24 Oct 2021


We are looking for a Customer Support & Implementation Specialist to join the fast-growing team at Talexio. Our team is looking for someone who will play a critical role in our client's journey, providing excellent service to our highly esteemed clientele and being integral in writing our best-in-class HR software. 

The software that Talexio develops makes a significant impact on individual and organizational well-being. We believe that by building the best product, we can help companies build and retain stronger teams. 

We have big plans, and we need your help to get there. 

Responsibilities:

  • Assisting customers with onboarding processes and technical issues when using our product, while building strong relationships with customers
  • Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
  • Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
  • Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
  • Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction, and escalating issues as needed
  • Other ad hoc duties that may arise

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Information Technology
Industry


Technical Contact Centre Agent

Send me Similar Jobs