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Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;
Live monitoring of remotely installed application systems.
Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
Work with technical teams and third party providers to resolve issues within specific service level agreement times.
Analyse data and trends from various sources.
Implement changes to the administration system following detailed data analysis.
Produce, maintain and update internal reports as required.
Developing processes and identifying opportunities for efficiency and automation.
Gathering and analysis of market intelligence.
Interact directly with clients and provide the necessary support.
Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;
Live monitoring of remotely installed application systems.
Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
Work with technical teams and third party providers to resolve issues within specific service level agreement times.
Analyse data and trends from various sources.
Implement changes to the administration system following detailed data analysis.
Produce, maintain and update internal reports as required.
Developing processes and identifying opportunities for efficiency and automation.
Gathering and analysis of market intelligence.
Interact directly with clients and provide the necessary support.