Customer Support Agent - Customer Service jobs in Malta - March 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Support Agent

Konnekt

Published on 05 Oct 2021

Expired on 06 Nov 2021


Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;

  • Live monitoring of remotely installed application systems.
  • Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
  • Work with technical teams and third party providers to resolve issues within specific service level agreement times.
  • Analyse data and trends from various sources.
  • Implement changes to the administration system following detailed data analysis.
  • Produce, maintain and update internal reports as required.
  • Developing processes and identifying opportunities for efficiency and automation.
  • Gathering and analysis of market intelligence.
  • Interact directly with clients and provide the necessary support.

salary
€23,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Telecommunications
Industry


Junior Sales and Customer Service


Customer Care Executive

Send me Similar Jobs