Customer Service Representative (French / German Speaking)

Our client within the Aviation industry, is currently recruiting for a Customer Service Representative to join their growing team here in Malta. Reporting to the Commercial Manager, your duties will include;

• Ensuring excellent service standards by responding efficiently to customer inquiries and maintaining high customer satisfaction.
• Managing large amounts of emails and incoming calls.
• Generating sales leads (when necessary)
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handling of customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Keeping records of customer interactions, processing customer accounts and file documents.
• Following communication procedures, guidelines, and policies.
• Taking the extra mile to engage customers.

• Proven customer support experience or experience as a client service representative, must have at least 1 year experience in a customer service role.
• Fluency in English as well as French and/or German is a must (Written / Verbal)
• Ability to work under pressure and meet deadlines.
• Strong phone contact handling skills and active listening.
• Familiarity with ERP/ CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Based in Malta

• O'level standard of Education is desired