Customer Service Representative

CMA CGM Malta is currently looking to recruit a Customer Service Representative to join their team on a one (1) year contract basis.

About the Client: 
From its base in Marseille, the CMA CGM Group is present in over 160 countries with 400 offices worldwide, 750 warehouses and 150,000 employees and a diverse fleet of 584 vessels. CMA CGM serves 420 of the world\'s 521 commercial ports and operates on more than 250 shipping lines. Its global presence and powerful ships enable the CMA CGM Group to transport a volume of 22 million TEUs each year.

CMA CGM, Malta – a joint venture between CMA-CGM Group and Hili Logistics, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo.

Job Role:
The Customer Service Representative will be responsible to provide exceptional customer service for consumers through inbound telephone calls, an online booking system and email correspondence. The successful candidate is expected to give attention to detail and listen actively to customers to process their queries.

Requirements:
The prospective employee, who will be highly computer literate with the ability to use Microsoft applications (preferably ECDL level), must have an O-Level standard of education, preferably with a minimum of one year of experience in the shipping and/or logistics industry. The selected candidate will be e-business oriented and in possession of good telephone handling skills and fluent in written and spoken English, preferably also Maltese speaking. The chosen candidate must be excellent in problem-solving and ready to work and be part of a team.

Applications will be treated in the strictest confidence and will be acknowledged after the closing date.

CMA CGM Malta:
The CMA CGM Group is built on four corporate values: boldness, initiative, imagination and integrity. These values, already in place when the company was founded, continue to be demonstrated on a daily basis.  CMA CGM Group distinguishes itself by putting its strong corporate values, reminded in the Group’s Code of Ethics, into practice.