Customer Service Representative

Job Description
Centrecom Limited in Malta is looking to recruit Customer Service Representatives to join their team on a full-time basis. 

Job Role: 
The Customer Service Representatives will be responsible for assisting our customers, understanding what they need, and solving any issues in the most outstanding way possible. We aim to ‘wow’ our customers, and this will be your job. We offer our services using different platforms, including social media. The Customer Service Representatives at Centrecom are a team of experts who develops and implement strategies for online channels and improve our online presence, they are experienced with knowledge on various departments within the Company.

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.

We look for people who understand what is:

• Strategy planning – how to outline goals and know what platforms will help the project;.
• Creative mindset - understanding the creative process that provides creative content that engages with our customers.
• Analytical skills – how to measure the impact of the project.

To be the ideal candidate:

• You need to sit tight, roll up your sleeves and prepare to learn: no job is too big, or too small: obviously, we will train you first.
• You need to be fluent in both Maltese and English as these are the two main languages we require for this role.
• You should feel confident that you can make our customers happy, and our days run a little more smoothly.
• You need to be exceptionally organized and a problem solver.
• You will need to perform tasks with initiative and creativity, spot the things that need to be done and find a way to make it happen.
• Excellent computer skills – Outlook 365, Word, and Excel.
• And for last, you need to be ready to grow with us.
• Flexible to work weekends and public holidays

Why work with us?

• We are a dynamic and innovative company, and we seek candidates who have the same spirit.
• You will be joining a company that values its employees and invests in their careers.
• You will work with a team of professionals who are available to help you navigate and grow.