Customer Service Officer

Job vacancy: Customer Service Officer
Reference: CCMT00721

Calamatta Cuschieri Investment Services Ltd in Malta is looking to recruit a Customer Service Officer to join their team on a full-time basis. 

Job description:
Calamatta Cuschieri is Malta’s largest independent financial services Group that pioneered the local financial services industry as early as 1972. Today the company’s perspective is global, CC Group has diversified across a full range of financial services and the group operates dedicated Fin-tech and marketing companies. We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being. Currently looking for a Customer Service Officer who will form part of a team within our Call Centre working directly with clients to meet their needs, answer their questions, and provide support. He/She must be a keen note-taker who is adaptable and optimistic.

Duties & Responsibilities:

• Answer all incoming calls, live chats, emails, and performing outbound calls;
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Assisting clients onboarding;
• Providing support to clients via CRM and other systems;
• Direct customers to online resources;
• Update customer records in the system, including notes about interactions;
• Pitch ideas for improving customer care;
• Admin and paperwork duties;
• Be vigilant with data protection and keep up to date with all data protection laws;
• Take full ownership of clients to ensure the first-call resolution;
• Follow communication procedures, guidelines, and policies;
• Contribute to team effort by accomplishing related results as needed.

Requirements:
Experience & Education Requirements

• Ideally holds one year experience within customer service;
• IT Savvy.

Skills Requirements:

• Clear communicator – Effective use of oral, visual, and written communication;
• Has excellent written and spoken skills in English and Maltese;
• Respectful to others treat all individuals with the utmost dignity and respect;
• Strong attention to detail;
• Take ownership and responsibility for all duties required;
• Able to work under pressure;
• Willing to work on a shift basis which might include; nights, weekends, and public holidays.

*All Applications will be acknowledged and treated with maximum confidentiality

“The enduring goal of Calamatta Cuschieri is that the composition of our workforce should reflect that of the communities in which we work.”