Customer Service Manager - Customer Service jobs in Malta - March 2024
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Customer Service Manager

Inmarkets International Limited T/a Skillcast , Central Malta

Published on 27 Jun 2022

Expired on 27 Jul 2022


Skillcast in Malta is looking to recruit a Customer Service Manager to join their Customer Success Team that supports our corporate clients with their technology on a full-time basis. Skillcast is a fast-growing SaaS technology firm with offices in the City of London and Malta (Mriehel). We help companies to digitise their compliance processes, such as staff training and help build more ethical, inclusive and resilient workplaces. 

Responsibilities:
  • Be part of a growing customer success team;
  • Be responsible for a portfolio of clients; 
  • Set up and configure learning portals for your clients;
  • Build a good working relationship with client administrators;
  • Manage day-to-day requests such as adding users, assigning courses, and setting up email communications; 
  • Provide support to client administrators and their users via email and telephone;
  • Train client administrators using screen share;
  • Suggest improvements to client administrators and obtain feedback on our performance;
  • Engage customers to provide useful information and learn about their needs and future requirements.

Experience and Competencies:
  • 1-2 years of customer service experience (business services, technology support, or travel industry would be a plus);
  • Excellent spoken and written English;
  • Knowledge of MS Word, Excel, and Teams;
  • Experience in working with an online application such as Salesforce or HR databases or travel booking systems would be a plus;
  • Experience in working with ticketing systems, eg Zendesk would be a plus;
  • Ability to handle diverse clients diplomatically and tactfully;
  • Ability to rapidly learn new concepts and ideas;
  • Ability to ask critical, insightful questions and probe for information to facilitate problem-solving;
  • Ability to act as a calming and settling influence on difficult clients and tense situations;
  • Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.

Why apply?
  • You are an ambitious person who wants to build a career in ICT/professional services, serving top companies around the world;  
  • Our mission is to inspire ethics, integrity, and compliance in corporate workplaces;
  • We provide professional services to companies worldwide from Malta;
  • We are top employers in Malta in terms of our salaries, benefits, and working environment;
  • We are based in a penthouse office space in Mriehel (center of the island) with designated parking and a large terrace.

Skillcast:
Skillcast provides e-learning and compliance technology to companies in the UK and around the world. Our mission is to help companies build more ethical, inclusive and resilient workplaces.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Customer Service
Category
industry
Business Support Services
Industry

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