Customer Service Manager - Customer Service jobs in Malta - March 2024
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Customer Service Manager

Inmarkets International Limited T/a Skillcast , Central Malta

Published on 25 Apr 2022

Expired on 25 May 2022


Skillcast is a fast-growing E-learning and Regtech firm with offices in London and Malta (Mriehel). They are currently looking for an experienced Customer Service Manager to join their Customer Success Team that supports their corporate clients with their technology on a full-time basis.

Responsibilities:
  • Be part of a growing customer success team;
  • Be responsible for a portfolio of clients; 
  • Set up and configure learning portals for your clients;
  • Build a good working relationship with client administrators;
  • Manage day-to-day requests such as adding users, assigning courses, and setting up email communications; 
  • Provide support to client administrators and their users via email and telephone;
  • Train client administrators using screen share;
  • Suggest improvements to client administrators and obtain feedback on our performance;
  • Engage customers to provide useful information and learn about their needs and future requirements.

Experience and Competencies:
  • 1-2 years of customer service experience (business services, technology support, or travel industry would be a plus);
  • Excellent spoken and written English;
  • Knowledge of MS Word, Excel, and Teams;
  • Experience in working with an online application such as Salesforce or HR databases or travel booking systems would be a plus;
  • Experience in working with ticketing systems, eg Zendesk;
  • Ability to handle diverse clients diplomatically and tactfully;
  • Ability to rapidly learn new concepts and ideas;
  • Ability to ask critical, insightful questions and probe for information to facilitate problem-solving;
  • Ability to act as a calming and settling influence on difficult clients and tense situations;
  • Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.

Why apply?
  • You are an ambitious person who wants to build a career in ICT/professional services, serving top companies around the world;  
  • Our mission is to inspire ethics, integrity, and compliance in corporate workplaces;
  • We provide professional services to companies worldwide from Malta;
  • We are top employers in Malta in terms of our salaries, benefits, and working environment;
  • We are based in a penthouse office space in Mriehel (center of the island) with designated parking, a kitchen, showers, and a large terrace.

Skillcast:
Skillcast provides e-learning to companies in the UK and around the world. Our consultancy team in Malta works with our clients to build engaging, interactive content on a variety of compliance topics. Our mission is to 'inspire workforce ethics and performance. We are based in a great penthouse office in Mriehel (centre of the island) with a garden terrace and designated parking. 

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Customer Service
Category
industry
Business Support Services
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