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Customer Service Manager
Inmarkets International Limited T/a Skillcast , Central Malta
Published on 23 Aug 2021
Expired on 22 Sep 2021
This job is closed and no longer accepting applications.
Skillcast in Malta is looking to recruit an experienced Customer Service Manager to provide support for our technology platform to our corporate clients.
Responsibilities:
- Be part of a growing customer success team;
- Be responsible for a portfolio of clients;
- Build a good working relationship with the client administrator;
- Set up and configure learning portals for your clients;
- Manage day-to-day requests such as adding users, assign courses, and set up communications;
- Provide support to client administrators and their users via email and telephone;
- Train client administrators how to use the learning portals (MsTeam’s screen share);
- Suggest improvements to client administrators and obtain feedback on our performance;
- Engage customers to provide useful information and learn about their needs and future requirements
Experience and Competencies:
- 1-2 years of customer service experience (business services, technology support, or travel industry would be a plus);
- Excellent spoken and written English;
- Knowledge of MS Word and Excel (MS Teams would be a plus);
- Experience in working with any application such as Salesforce or HR databases or travel booking systems would be a plus;
- Experience in working with ticketing systems (Zendesk would be a plus);
- Ability to handle diverse clients diplomatically and tactfully;
- Ability to rapidly learn new concepts and ideas;
- Ability to ask critical, insightful questions and probe for information to facilitate problem-solving;
- Ability to act as a calming and settling influence on difficult clients and tense situations;
- Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.
Why apply?
- You are an ambitious person who wants to build a career in ICT/professional services, serving top companies around the world;
- Our mission is to inspire ethics, integrity, and compliance in corporate workplaces;
- We provide professional services to companies worldwide from Malta;
- We are top employers in Malta in terms of our salaries, benefits, and working environment;
- We are based in a penthouse office space in Mriehel (centre of the island) with designated parking, kitchen, showers and a large terrace.
Skillcast:
Skillcast provides e-learning to companies in the UK and around the world. Our consultancy team in Malta works with our clients to build engaging, interactive content on a variety of compliance topics. Our mission is to 'inspire workforce ethics and performance. We are based in a great penthouse office in Mriehel (centre of the island) with a garden terrace and designated parking.
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
Customer Service
Category
Business Support Services
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