Customer Service Coordinator (German Speaking) - Customer Service jobs in Malta - March 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Service Coordinator (German Speaking)

MERKUR GROUP , Any

Published on 04 May 2022

Expired on 03 Jun 2022


Job vacancy: Customer Service Coordinator (m/f/d)

Euro Payment Group GmbH:

We are the service provider for electronic real-time payment transactions! We offer online retailers various nationally and internationally recognized online payment systems for all areas of e-commerce. We are the team for you! We are constantly growing and moving into new dynamic environments. We think and communicate openly. We are everything but ordinary – and have been for the last 60 years! Our company group offers entertainment, innovation, and international and cutting-edge technology to millions of people worldwide. We have more than 14.000 people working under our MERKUR sun committed to our company’s ideals. Come join us.

EPG Financial Services Limited (‘EPG’) is a Maltese licensed Financial Institution, authorized to offer an attractive portfolio of payment solutions as well as e-money products. As a regulated institution, EPG merges technologies, services, and security into optimized payment solutions for its customers. As our Customer Service Coordinator (m/f/d), you will be reporting to the Customer Service Manager, and you will be a unique specialist who will act as an expert between CS and risk.

Responsibilities:

  • In the role of our Customer Service Coordinator (m/f/d), you are called to have a top-notch understanding of the EPG products and services, in such a way as to be able to support customers and team members with any queries they might have.
  • Moreover, you work jointly with the team in order to resolve customer queries (typically via email) in an accurate way.
  • Furthermore, we want you to shine, and be in a position to provide outstanding customer service to improve customer satisfaction and relationships, while always working within the parameters set in our policies and procedures.
  • Last but not least, we also expect you to coordinate, analyse and improve customer service functions to meet company goals and liaise with other Teams and Departments.

 
Qualifications:

  • Excellent interpersonal and communication skills, with fluency in both verbal and written English and German
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Ability to work independently with limited supervision and a proactive can-do and positive character with attention to detail
  • Ideally, but not mandatory, having experience with KYC.

 
What to expect:

  • Family-run group of companies with a positive and international business environment
  • A safe employer with economic stability
  • Open door attitude and friendly corporate culture
  • The high degree of personal responsibility
  • A wide variety of career opportunities within the entire group
  • Competitive salary and good benefits
  • The role will initially be offered for office hours, but will eventually change to shift work.

time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
iGaming & Casinos
Industry

Send me Similar Jobs