Customer Service Associate - Customer Service jobs in Malta - March 2024
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Customer Service Associate

Inmarkets International Limited T/a Skillcast , Central Malta

Published on 09 Feb 2021

Expired on 11 Mar 2021


Skillcast in Malta is looking to recruit an experienced Customer Service Associate to join their team on a full-time basis. The ideal candidate will manage client e-learning portals. 

Responsibilities:
  • Act as a partner – strike a good working relationship with each client administrator;
  • Set up and configure learning portals for clients;
  • Add users, assign courses, and set up communications (requires working with user databases);
  • Provide support to client administrators and users via email and telephone;
  • Train clients on learning portals using webcasts;
  • Suggest improvements to client administrators and obtain feedback on our performance;
  • Engage clients to provide useful information and new release announcements, and learn about their needs and future plans.

Experience and Competencies:
  • 1-2 years of customer support experience (ideally in B2B professional services);
  • Knowledge of MS Excel;
  • Experience in working with CRM (eg Salesforce) or HR databases (applying filters, cleaning data);
  • Excellent spoken and written English;
  • Experience in working with ticketing systems to prioritize service provision;
  • Ability to handle diverse clients diplomatically and tactfully;
  • Ability to rapidly learn new concepts and ideas;
  • Ability to ask critical, insightful questions and probe for information to facilitate problem-solving;
  • Ability to act as a calming and settling influence on difficult clients and tense situations;
  • Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.

Why apply?
  • You are an ambitious person who wants to build a career in ICT/professional services, serving top companies around the world;  
  • Our mission is to inspire ethics, integrity, and compliance in corporate workplaces;
  • We provide professional services to companies worldwide from Malta;
  • We are top employers in Malta in terms of our salaries, benefits, and working environment;
  • We are based in a great penthouse office in Mriehel (center of the island), with designated parking, kitchen, gym, showers, and garden terrace.

Skillcast:
Skillcast provides e-learning to companies in the UK and around the world. Our consultancy team in Malta works with our clients to build engaging, interactive content on a variety of compliance topics. Our mission is to 'inspire workforce ethics and performance. We are based in a great penthouse office in Mriehel (center of the island) with a garden terrace and designated parking. 

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Business Support Services
Industry


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