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Customer Service Associate
Inmarkets International Limited T/a Skillcast , Central Malta
Published on 08 Jan 2021
Expired on 07 Feb 2021
This job is closed and no longer accepting applications.
Skillcast in Malta is looking to recruit an experienced Customer Service Associate to join their team on a full-time basis. The ideal candidate will manage client e-learning portals.
Responsibilities:
- Act as a partner – strike a good working relationship with each client administrator;
- Set up and configure learning portals for clients;
- Add users, assign courses, and set up communications (requires working with user databases);
- Provide support to client administrators and users via email and telephone;
- Train clients on learning portals using webcasts;
- Suggest improvements to client administrators and obtain feedback on our performance;
- Engage clients to provide useful information and new release announcements, and learn about their needs and future plans.
Experience and Competencies:
- 1-2 years of customer support experience (ideally in B2B professional services);
- Knowledge of MS Excel;
- Experience in working with CRM (eg Salesforce) or HR databases (applying filters, cleaning data);
- Excellent spoken and written English;
- Experience in working with ticketing systems to prioritize service provision;
- Ability to handle diverse clients diplomatically and tactfully;
- Ability to rapidly learn new concepts and ideas;
- Ability to ask critical, insightful questions and probe for information to facilitate problem-solving;
- Ability to act as a calming and settling influence on difficult clients and tense situations;
- Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.
Why apply?
- You are an ambitious person who wants to build a career in ICT/professional services, serving top companies around the world;
- Our mission is to inspire ethics, integrity, and compliance in corporate workplaces;
- We provide professional services to companies worldwide from Malta;
- We are top employers in Malta in terms of our salaries, benefits, and working environment;
- We are based in a great penthouse office in Mriehel (center of the island), with designated parking, kitchen, gym, showers, and garden terrace.
Skillcast:
Skillcast provides e-learning to companies in the UK and around the world. Our consultancy team in Malta works with our clients to build engaging, interactive content on a variety of compliance topics. Our mission is to 'inspire workforce ethics and performance. We are based in a great penthouse office in Mriehel (center of the island), with designated parking, kitchen, gym, showers and garden terrace, and a friendly/collaborative environment. We offer a career in professional B2B services. We provide professional services to companies worldwide from Malta. We offer a high degree of autonomy and among the highest remuneration in Malta.
Full Time
Job Type
Experienced (3 years +), Intermediate (1-3 years)
Experience Level
Customer Service
Category
Business Support Services
Industry
Enterprise Support Specialist
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