Customer Service Agent (Malta Airport)

Job Description
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. We have an exciting opportunity for a Customer Service Agent to join our Ground Operations Team at Malta Airport on a full-time, seasonal contract basis for Summer 2021!

Job Role: 
Our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first-class levels of Customer Service at the Airport.

Key responsibilities include:

• Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries;
• Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards;
• Effective co-ordination of both the landside and airside operations;
• Undertaking quality checks and ensuring safe practices are carried out at all times;
• Safety reporting, ensuring all incidents are recorded and investigated;
• Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas;
• There may be the requirement to travel to support other Airports at busy times.

Requirements: 

• This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme. The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in Customer Service in a similar, fast-paced role, ideally in an Aviation Operations environment;
• A team player, you will have excellent communication skills and a friendly approach;
• As you will be working with our UK customer base, fluency in English and Maltese is required in this role;
• You must already have, or be able to obtain, the required Right To Work documents for Malta.

In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Malta and help make a real difference to our customers holiday!

Jet2.com and Jet2holidays:
Jet2.com Limited, often known simply as Jet2, is a British low-cost airline that operates scheduled and chartered services. It is the third-largest scheduled airline in the UK.