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Customer Service Agent - Greek speaking
Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.
We want you to excel in the following:
- Help Greek and English-speaking customers via e-mail, chat, and telephone
Work together with your team to reach the best customer satisfaction (including other KPIs) - Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
You're good at:- Excellent command of the Greek and English languages (written and verbal)
- Strong Microsoft Office knowledge
- Background in customer service, this can be face-to-face, online, or via phone calls
- Multi-tasking and time management
- Additional languages are considered a plus
- 26 Vacation Days Per Year
- Relocation (including flights, bonus and accommodation)
- Hybrid Model
- Health & Life Insurance & Company Doctor
- €300 Wellness Allowance
- €300 Working From Home Allowance
- Lunch Provided Monday-Friday
- Company Discounts
- Company Events
- Great Atmosphere & Betsson Values
- Start date: Every second week, training is provided
- Salary: The salary consists of a base salary and a bonus scheme.
- Work hours: As a customer service agent you work shifts
- Location: Malta, St Julians
- Generous relocation package offered
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From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 countries, Betsson has come a long way. Today, we are a multi-national company employing some 2,300 people from 70+ nationalities in 18 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group".
Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience.
Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).
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