Customer Service Agent

A new Customer Service Agent is now available within the IT industry. Whilst working on a day basis, your responsibilities will include: 

• Providing software support on the company's products, remotely, via telephone, email and chat
• Maintaining highest client satisfaction and positive client relationships
• Performing problem management and end-to-end problem ownership
• Participating in scheduled off-shift support (call-out)
• Providing client-based full training of the software and products
• Creating well-worded documentation for issues and bugs which are software related
• Contributing to the knowledge base