Customer Service Advisor (Front Desk)

Job Description
DHL International Ltd in Malta is looking to recruit a Customer Service Advisor (Front Desk) to join their team on a full-time basis. 

Job Role: 
The role of a Customer Service Advisor is to efficiently assist customers when collecting or sending their parcels from our Service Point (DHL Reception). You will assist with any queries they might have in a professional manner and also provide information on our services to ensure customers are best informed according to their needs. To achieve pre-determined targets in servicing our customers. The job entails handling heavy packages when necessary. 

Requirements: 

• Ordinary Level Certification or higher educational qualifications.
• Well-organized with good analytical skills.
• Proficient PC skills, including MS applications.
• Able to work in a dynamic environment.
• Customer-centric and result oriented.
• Available to work on feast days and Saturdays if the need arises.

What we offer:

• A remuneration package that includes bonuses and incentives that are rewarded to those reaching the monthly targets;
• A great working environment that is acceptable to diverse cultures;
• Private health insurance to protect you from unexpected medical costs;
• At DPDHL we give importance to training both on the job and for development.

DHL International Ltd:
Today’s customers are always on the go and want their products faster and cheaper than ever before. Global interconnectedness is growing. That’s why you need a powerful, international network to manage your supply chain. With 380,000 people in over 220 countries and territories worldwide, we’re reaching more people than ever. And, as we’re already thinking about what the world in 2050 might look like, we’re preparing for the logistics challenges that lie ahead. Because we’re not only delivering packages. It’s our goal to bring joy and prosperity to the people we serve. Everywhere. Every day.