Customer Helper (Customer Service Agent)

Job Description
Jet2.com and Jet2holidays in Malta are looking to recruit a Customer Helper (Customer Service Agent) to join their team on a full-time basis. 

Location: Malta
Hours: 40 per week 
Contract: Fixed Term

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Malta Airport on a full-time, seasonal contract basis for Summer 2022! Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first-class levels of Customer Service at the Airport.

Key responsibilities include:

• Welcoming our customers at the airport, providing excellent levels of customer service, and helping with any queries
• Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
• Effective co-ordination of both the landside and airside operations
• Undertaking quality checks and ensuring safe practices are carried out at all times
• Safety reporting, ensuring all incidents are recorded and investigated
• Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
• There may be the requirement to travel to support other airports

This is a hands-on role, interacting with our customers and working as an ambassador for our brand values.  As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying program.

Requirements: 

• The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation set.
• As a team player, you will have excellent communication skills and a friendly approach.
• As you will be working with our UK customer base, fluency in English and Greek is required in this role.

In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one-to-ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Malta and help make a real difference to our customer's holiday!

Jet2.com and Jet2holidays:
Jet2.com Limited, often known simply as Jet2, is a British low-cost airline that operates scheduled and chartered services. It is the third-largest scheduled airline in the UK.