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Customer Care Manager
This job is closed and no longer accepting applications.
Aquani in Malta is currently looking to recruit a Customer Care Manager to join their team on a full-time basis.
Main Duties & Responsibilities:
- Managing a team of customer care representatives
- Developing customer service policies & procedures
- Handling customer complaints
- Training customer care representatives
- Monitoring customer service metrics
- Managing customer feedback
- Collaborating with other departments
- Maintaining customer database.
Requirements:
- At least 3 years of work experience in a similar post
- Verbal and written communication skills
- Organizational skills
- Problem-solving skills
- Leadership skills
- High motivation to work in a fast-paced environment.
Aquani:
Producing water is a responsibility, one that we have been enjoying since 2003. AQUANÌ is a brand committed to producing and marketing high-quality drinking water to any home and office in Malta.
Our water is slightly mineralized and originates from closely controlled water sources. It is in our interest to ensure that we respect all the necessary standards and regulations when producing our water. The result is a quality product that is enjoyed by many families and companies.
The attention to detail is extended to the type of service we provide to our consumers. Our team and structure give us the opportunity to take and deliver an order wherever you are in Malta. We would like to see all our consumers place their orders online, but if this is not possible you may still call us or send us an email.
Full Time
Job Type
Experienced (3 years +), Middle Management
Experience Level
Customer Service
Category
Retail
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