Customer Care Hero - Customer Service jobs in Malta - March 2021

Customer Care Hero


Customer Service
EMPLOYER INDUSTRY: Telecommunications

Our client is looking to recruit a Customer Care Hero to join their growing customer service team in Malta. Your key responsibilities will include:

  • Delivering the best customer experience solution while acting as a direct point of contact for customers
  • Resolving queries both from internal and external customers in a timely manner
  • Handling issues through different communication channels, such as online chat, telephone, emails and social media platforms
  • Troubleshooting tickets and service requests and escalating accordingly
  • Upselling and promoting the products and services to engage further customers and grow the business
  • Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging oneself
  • Guiding the customers and providing advice towards the best possible solution 


Education and Qualifications

  • Minimum O' Level qualification in Maltese and English
  • Excellent verbal and written communication in Maltese and English
  • Experience in a customer-driven environment
  • Exposure to Microsoft Suite products


Desired skills

  • Excellent communicator
  • Able to work under pressure and adhere to deadlines
  • Customer-oriented
  • Fluent in English and Maltese


This role is shift-based, with working hours ranging from 6 am to 10 pm (8 hours per shift), including weekends and public holidays. 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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